Renewal and expansion ownership isn’t one-size-fits-all. What works in early-stage companies often breaks at scale, and enterprise models come with their own complexity. This interactive roundtable gives customer leaders space to compare how different organizations structure renewal and expansion ownership across sales and CS, based on company maturity, product complexity, and team evolution. Through facilitated discussion, participants will explore what’s working, what’s creating friction, and how teams are redesigning handoffs, incentives, and accountability to improve customer and revenue outcomes. The session will include small-group discussions by company stage, followed by a shared reconvene to surface practical insights. Leave with clearer perspective on how leading organizations align sales and CS, define ownership that fits their stage, and build transitions that scale with the business.