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Jenny
Gale Howe
VP of Sales
Videate
Jenny Gale Howe is VP of Sales at Videate, where she helps fast-growing software companies scale customer education with AI-powered video automation. Previously, she co-founded Metric Theory (now Media.Monks) and spent over a decade building high-performing sales teams and award-winning cultures. She’s also a certified facilitator with a Master’s in Conflict Resolution—and a firm believer in growth, curiosity, and doing great work with joy.
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30 April 2025 11:15 - 12:15
Breakout workshop- The scalable secret to onboarding and retention: How studio keeps customer education in sync with product innovation
Staying ahead of product change is one of the biggest blockers to consistent onboarding and long-term retention. Outdated training content creates confusion, increases support costs, and slows down time to value. In this session, Videate Founder Dave Gullo & VP of Sales Jenny Gale Howe will demo Videate Studio—an AI-powered software recording engine that can instantly update your videos when your product changes. Gain insights to how companies can cut onboarding time by up to 50%, reduce support tickets, and deliver a seamless experience from day one—without burdening your CS or Enablement teams. If your product ships fast but your education content can’t keep up, this is your blueprint for scaling customer success without scaling headcount.