30 April 2025 11:15 - 12:15
Breakout workshop- The scalable secret to onboarding and retention: How studio keeps customer education in sync with product innovation
Staying ahead of product change is one of the biggest blockers to consistent onboarding and long-term retention. Outdated training content creates confusion, increases support costs, and slows down time to value. In this session, Videate Founder Dave Gullo & VP of Sales Jenny Gale Howe will demo Videate Studioāan AI-powered software recording engine that can instantly update your videos when your product changes.
Gain insights to how companies can cut onboarding time by up to 50%, reduce support tickets, and deliver a seamless experience from day oneāwithout burdening your CS or Enablement teams. If your product ships fast but your education content canāt keep up, this is your blueprint for scaling customer success without scaling headcount.