If you’re feeling overwhelmed trying to figure out how AI actually helps your reps level up customer experiences—I hear you. This session isn’t about buzzwords—it’s a clear-eyed look at where the market is at right now, and how to roll out AI with simple use cases where the payoff is clear. I’m Josh Solomon, Ask-AI’s North American General Manager, and I’m going to discuss how CX teams can launch ROI-positive use-cases in weeks (not months). I’ll show you hands-on examples of how reps can automate core workflows like summarizing tickets, requesting features, and responding to customers. By the end of this session, you’ll have a clear sense of: - The latest advancements in AI for CX teams - A proven process for rolling out AI for your frontline teams in <30 days - Practical and immediately actionable AI use cases for your CX teams - Watch-outs and pitfalls to avoid Recently shortlisted by the CSC for AI Innovation of the Year, Ask-AI’s Enterprise AI platform is a Google Cloud partner and integrates with 100+ other software tools.