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Lane
Hart
VP, Customer Success
Atlan
Lane Hart is VP of Customer Success at Atlan. Lane blends strategy & execution to deliver for his customers and team, drawing on experience in customer success, operations, strategy consulting, and data analysis. He’s scaling the Customer Success Management function at Atlan, the leading Active Metadata Management platform. Incorporating lessons learned across his diverse career, and considering the latest in GenAI, he’s breaking the norms on how to build and scale CS. Lane is based in San Diego and outside work enjoys distance running, hiking with his wife and dog, and downskill skiing.
30 April 2025 15:45 - 16:15
Automated effort for maximum impact: Streamlining account planning with AI
Account planning is a time-intensive process for CSMs and internal teams, but when done right, it can drive significant impact. This session will explore how AI can transform account planning by helping you set clear strategies, focus on the right initiatives, and identify key priorities both internally and externally. Learn how to leverage AI to make sense of data, gather actionable feedback, and drive positive outcomes for your accounts. Walk away with practical tips for automating account planning and maximizing its impact.