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Maranda
Dziekonski
Vice President, Customer Success
ID.me
Maranda Dziekonski is the VP of Customer Success at ID.me. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 4 companies with successful exits (one unicorn). While she has owned everything from sales and marketing, HR, biz ops, and various other functions, her passion remains with Customer Success. Maranda has been honored as a Top 50 CCOs to Watch, Top 25 Customer Success Influencer for 2021, 2022, and 2023, and various other awards for CS and Leadership. She also sits on numerous boards and is on the advisory board for the University of San Francisco's Customer Success and Insights MBA Program.
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30 April 2025 14:15 - 15:00
Panel- Driving revenue through customer experience: A strategic imperative for leadership
The customer function is a powerful driver of company revenue, yet its impact is often underappreciated by the C-suite. Join this panel of seasoned customer success leaders who have successfully elevated CS to a critical revenue-generating role. Learn actionable insights on how to showcase the value of your CS team and position it as a key contributor to your company’s growth and financial success. It's your turn to unlock the full potential of customer success in driving business outcomes.
30 April 2025 11:45 - 12:15
Fireside Chat- Breaking silos, building success: C-suite strategies for cross-functional customer success
Customer success is not just a department—it’s a company-wide mandate. In this executive-level discussion, Elizabeth Blass and Gemma Versace will share how they’ve aligned product, marketing, revenue and success to create a unified customer experience that drives retention, loyalty, and growth. Discover proven strategies to break down silos, foster collaboration at scale, and embed customer-centricity into the fabric of your organization. Walk away with actionable insights to strengthen cross-functional synergy and drive lasting business impact.