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Margaret
Lilani
Former Chief Revenue Officer
Highspring is a global professional services firm delivering consulting, managed services, and talent solutions. As CRO, Margaret drives global revenue strategy, leads international operations, and oversees global delivery. She aligns go-to-market execution with scalable, regionally attuned service models. Margaret's mandate includes accelerating growth through a digitally enabled workforce and unified commercial approach. In parallel, she serves as executive coordinator of Highspring’s AI strategy, standing up a business-owned operating model that embeds agentic AI into core workflows. This includes enterprise enablement, overseeing pilots and embedding agentic AI into high-impact workflows. The model is built on use-case-driven adoption: measurable, operationalized deployments that deliver clear ROI.
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15 April 2025 14:45 - 15:15
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
When Customer and Revenue move in lockstep, growth becomes intentional. When they don’t, customers feel it, and revenue follows. In this fireside conversation, a Chief Customer Officer and Chief Revenue Officer come together to discuss how they align priorities, metrics, and decision-making across the full customer lifecycle. From renewals and expansion to forecasting and customer signals, this discussion will explore what true CCO–CRO partnership looks like in practice. This session offers an unfiltered look at how customer leadership and revenue leadership can operate as one growth team—balancing short-term targets with long-term customer value.