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Meenal
Shukla
Vice President of Customer Success
Vultron
Meenal Shukla leads customer strategy at Vultron.ai, bringing 20+ years of enterprise CS leadership experience. Recognized as a Top 100 CS Strategist and certified in Generative AI, Meenal specializes in AI-driven customer success transformation and building scalable operations. Previously leading enterprise customer success at Gainsight, she transformed underperforming segments and achieved the highest-ever company retention metrics. At Vultron, Meenal guides a specialized team helping government contractors leverage AI to achieve 92% faster proposal creation and 54% cost reduction.
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30 April 2025 15:00 - 15:30
Hosted roundtable discussions: The biggest challenges facing CCOs today
Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: - Working across cultures, time-zones, and languages to create a globally integrated customer function -Preparing your team for mergers and acquisitions -Combining metrics and subjective feedback (VoC) to drive product improvement -Using AI in your post-sales function This session will get you thinking, talking to others in the room, and give you an opportunity to think laterally about how to approach these common challenges.