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Moussa
Gherbi
Vice President of Customer Success
Plainsware
Moussa Gherbi is a strategic and proven Customer Success leader with over a decade of experience driving sustainable value for customers within the Strategic Portfolio Management industry. Trained as an Engineer, Moussa brings a unique and dual perspective that blends technical expertise with strategic execution. Currently the Vice President of Customer Success at Planisware, Moussa focuses on enabling high-impact Customer Success motions and building a deeply customer-centric culture. His specialization lies in understanding the complex landscape of large organizations, where he translates intricate technology solutions and cross-functional challenges into measurable business value and improves the return on investment of Planisware's customers. Moussa is a passionate driver for impactful change, priding himself on challenging the status quo to deliver transformational results. He has extensive expertise in guiding large enterprise accounts through change management, ensuring user adoption, and strategically positioning Customer Success as an agent of change within a company. His focus is on ensuring the customer journey delivers maximum value from initial adoption through sustained growth, long-term advocacy and expansion.
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30 April 2025 12:00 - 12:30
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
In today’s economy, renewals are no longer routine, they’re negotiated, scrutinized, and often delayed. Pricing flexibility is limited, customer budgets are tighter, and value is being questioned more than ever. This keynote explores how Chief Customer Officers are reframing renewals as a leadership and operating discipline, not just a commercial motion. We’ll examine how leading customer organizations protect and grow revenue without defaulting to discounts, by anchoring on value realization, aligning Sales and Customer Success, and elevating renewal conversations earlier in the customer lifecycle. Gain insight into what’s changing in renewal behavior, how successful CCOs are adapting their models, and the strategies that help maintain trust and momentum even under pricing constraints. The focus is not on short-term wins, but on building renewal motions that are resilient, credible, and scalable in uncertain markets.