SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Request your invite

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Nick
Chang
VP Customer Experience
Zededa
Nick brings over 30 years of extensive experience in worldwide field services, customer success, professional service, portfolio management, business strategy and partner management. Nick holds a Bachelor in science in Computer Engineering from ESPOL Polytechnic University in Ecuador. Nick is a visionary, game changer and result-oriented business executive with equal success in small early stage SaaS companies and large Fortune 500 environments. He has global experience driving all aspects of customer success from landing new customers, realizing value, and cultivating customer advocacy for business expansion. Nick has extensive experience in building, managing and growing all customer success businesses, such as managing consulting, professional services, operational management, education services and product support services. He is well adept at crisis management, negotiation, cross-functional teams management, budget management and partner management
30 April 2025 14:45 - 15:15
Hosted roundtable discussions: The biggest challenges facing CCOs today
Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: - Working across cultures, time-zones, and languages to create a globally integrated customer function -Preparing your team for mergers and acquisitions -Embedding customer-centric mindset in C-Suite and wider company -Building your customer function from the ground up -Driving revenue in the customer function This session will get you thinking, talking to others in the room, and give you an opportunity to think laterally about how to approach these common challenges.
30 April 2025 16:45 - 16:55
Chairperson closing remarks
That's a wrap! We close with a few remarks from our chairperson before heading into happy hour.
30 April 2025 09:00 - 09:15
Chairperson opening remarks
Welcome to the Chief Customer Officer Summit Silicon Valley! Get ready for an exciting day of keynote speakers, proactive collaboration and networking.