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Nick
Chang
VP Customer Experience
Zededa
Nick brings over 30 years of extensive experience in worldwide field services, customer success, professional service, portfolio management, business strategy and partner management. Nick holds a Bachelor in science in Computer Engineering from ESPOL Polytechnic University in Ecuador. Nick is a visionary, game changer and result-oriented business executive with equal success in small early stage SaaS companies and large Fortune 500 environments. He has global experience driving all aspects of customer success from landing new customers, realizing value, and cultivating customer advocacy for business expansion. Nick has extensive experience in building, managing and growing all customer success businesses, such as managing consulting, professional services, operational management, education services and product support services. He is well adept at crisis management, negotiation, cross-functional teams management, budget management and partner management
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30 April 2025 14:15 - 15:00
Panel- Driving revenue through customer experience: A strategic imperative for leadership
The customer function is a powerful driver of company revenue, yet its impact is often underappreciated by the C-suite. Join this panel of seasoned customer success leaders who have successfully elevated CS to a critical revenue-generating role. Learn actionable insights on how to showcase the value of your CS team and position it as a key contributor to your company’s growth and financial success. It's your turn to unlock the full potential of customer success in driving business outcomes.
30 April 2025 15:00 - 15:30
Hosted roundtable discussions: The biggest challenges facing CCOs today
Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: - Working across cultures, time-zones, and languages to create a globally integrated customer function -Preparing your team for mergers and acquisitions -Combining metrics and subjective feedback (VoC) to drive product improvement -Using AI in your post-sales function This session will get you thinking, talking to others in the room, and give you an opportunity to think laterally about how to approach these common challenges.
30 April 2025 17:00 - 17:05
Chairperson closing remarks
That's a wrap! We close with a few remarks from our chairperson before heading into happy hour.
30 April 2025 09:00 - 09:15
Chairperson opening remarks
Welcome to the Chief Customer Officer Summit Silicon Valley! Get ready for an exciting day of keynote speakers, proactive collaboration and networking.