This session examines how Agentic AI is transforming the field of Customer Success by enabling teams to predict churn, identify upsell opportunities, and automate critical processes to improve efficiency and scalability. We’ll explore the practical applications of these capabilities and their direct impact on Net Revenue Retention, focusing on how personalized customer engagement at scale can drive measurable outcomes. Through real-world examples and actionable insights, this session will provide attendees with a deeper understanding of how AI-powered approaches are shaping the future of post-sales operations.