Customer Success is evolving fast, but with the rise of Customer Intelligence Graphs, MCP servers, AI agents, and copilots like Claude and ChatGPT, it’s not always clear what a modern CS program should actually look like in practice. In this session, we’ll break down how these emerging technologies come together to reshape CS: from how teams operate day-to-day to how they scale insight, automation, and impact. You’ll learn what a next-generation CS program really involves, how it functions in the real world, and what you need to know to start applying it.