Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: - Working across cultures, time-zones, and languages to create a globally integrated customer function -Preparing your team for mergers and acquisitions -Combining metrics and subjective feedback (VoC) to drive product improvement -Using AI in your post-sales function This session will get you thinking, talking to others in the room, and give you an opportunity to think laterally about how to approach these common challenges.

Account planning is a time-intensive process for CSMs and internal teams, but when done right, it can drive significant impact. This session will explore how AI can transform account planning by helping you set clear strategies, focus on the right initiatives, and identify key priorities both internally and externally. Learn how to leverage AI to make sense of data, gather actionable feedback, and drive positive outcomes for your accounts. Walk away with practical tips for automating account planning and maximizing its impact.