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Sherrod
Patching
VP, Customer Success
GitLab
As the Vice President of Customer Success Management at GitLab, Sherrod leads a global team of customer success managers and customer success engineers who help their customers achieve their goals with GitLab's AI-enabled DevSecOps platform. Sherrod has over 15 years of experience in customer success, with a proven track record of driving customer satisfaction, retention, and expansion across various industries and markets.
30 April 2025 14:00 - 14:45
As a CCO, should you report to CEO or CRO?: The evolving role of CS in driving revenue
The customer function is a powerful driver of company revenue, yet its impact is often underappreciated by the C-suite. Join this panel of seasoned customer success leaders who have successfully elevated CS to a critical revenue-generating role. Learn actionable insights on how to showcase the value of your CS team and position it as a key contributor to your company’s growth and financial success. It's your turn to unlock the full potential of customer success in driving business outcomes.