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Event starts in:

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until Customer Success Festival Chicago

November 13 & 14, 2024
Convene 333 North Green
333 North Green Street
Chicago

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What's on
Break
Chairperson
Main stage
Workshops
Exhibition & networking
November 13
November 14
November 13
November 13
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Jaime Acosta, Former Senior Director & Head of Client Success, Ontic
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09:15
Main stage
Tracking customer health beyond 'red, yellow and green'
Jaime Moquin, Senior Vice President, Customer Success, Element451
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09:45
Main stage
Fireside chat: Integrating CX across your entire organization
Amy Gorham, VP, Global Head of Client Experience, Cision
Robert Dean, Head of Client Success, ProCircular
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10:15
Main stage
Keynote presentation | SundaySky
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10:45
Exhibition & networking
Coffee break
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Break
11:15
Main stage
Harnessing the power of AI and automation to elevate your CS operation
Usman Nasir, VP, Customer Success | Manufacturing, Automotive, Energy & Utilities, Salesforce
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11:45
Main stage
Building for Growth: How to Establish and Expand Customer Success in High-Growth Startups
Katherine Mineck, Director of Customer Success | Commercial, Nearmap
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12:15
Main stage
Hosted roundtable discussions: The biggest challenges facing CS teams today
Rebecca Bonagura, Senior Director, Customer Success, Culture Amp
Mike Falkowitz, VP, Customer Success, Spire Health
Katherine Mineck, Director of Customer Success | Commercial, Nearmap
Steve Sandison, Director, Customer Success - Finance & Insurance Vertical, Dun & Bradstreet
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13:00
Exhibition & networking
Lunch
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14:00
Main stage
Panel: Driving efficiency and success through a focus on CS operations
Kate Braden, Director of Customer Success, Morningstar
Paddy Carr, Director of Customer Success, FourKites
Megan Miedema, Director of Commercial Customer Success, G2
Cindy Nieves Boyton, Vice President Customer Success, Elevate K-12
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14:45
Main stage
Metrics and reporting: Using KPIs and effective data visualization to demonstrate the impact of CS
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
How customer success evolves through each stage of company growth | The six KPIs you need to measure success at each stage
Ashish Mittal, VP, Customer Success, Synaptic
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16:15
Main stage
The playbook Box rolled out to combat churn and drive retention
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16:45
Main stage
Chairperson closing remarks
Jaime Acosta, Former Senior Director & Head of Client Success, Ontic
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Chairperson
17:00
Exhibition & networking
Happy hour
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November 14
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
Suhasini Pashikanti, AVP Customer Succes, BMC Software
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09:15
Main stage
The Dynamic Duo Driving Revenue: Collaborating with sales to achieve revenue growth goals
Fiona Gill, Former VP of Customer Success & Professional Services, Anaplan
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09:45
Main stage
Panel: Getting your CS team future-ready with AI skills
Jaime Moquin, Senior Vice President, Customer Success, Element451
Usman Nasir, VP, Customer Success | Manufacturing, Automotive, Energy & Utilities, Salesforce
Kim Bayma, Global Services Leader & Head of Customer Success Analysts, LinkedIn, LinkedIn
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09:45
Main stage
Getting your CS team future-ready with AI skills and integrating automation
Suhasini Pashikanti, AVP Customer Succes, BMC Software
Kim Bayma, Global Services Leader & Head of Customer Success Analysts, LinkedIn, LinkedIn
Jaime Moquin, Senior Vice President, Customer Success, Element451
Usman Nasir, VP, Customer Success | Manufacturing, Automotive, Energy & Utilities, Salesforce
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10:30
Exhibition & networking
Coffee break
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Break
11:00
Main stage
The Inside Man: Building a CS strategy based on 1st hand customer experience insights
Patrick Timm, Director Customer Success, MongoDB
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11:30
Main stage
Air Force Academy to SVP of CS: A journey of understanding your customer's needs, desires and happiness
Cindy Nieves Boyton, Vice President Customer Success, Elevate K-12
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12:00
Main stage
Digest and debrief: Interactive roundtables
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
Panel: How to scale and structure your CS function for high performance
Chelsea Krammes Hood, Senior Director, Enterprise Customer Success, PayPal
Trish Henry, Senior Customer Success Manager, Sprout Social
Brittany Busch, Director Customer Success, MikMak
Parul Bhandari, Customer Success Leader
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14:30
Main stage
Be a lover not a fighter: turn your CSM's from boxers to supporters with transparency and language
Kurt Hamberkamp, Global Head of Customer Success, UL Solutions
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15:00
Main stage
Chairperson closing remarks
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Get your ticket

Today

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove your strategic value and implement impactful CS tactics.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Chicago
November 13 - 14, 2024

Secure your spot

Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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Convene 333 North Green Street
The summit will be taking place at Convene, a dynamic, multi-level property inspired by the Chicago city grid.
333 North Green Street
60607
Chicago
United States

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