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until Customer Success Festival Chicago
November 12 & 13, 2025
Convene 333 North Green
333 North Green Street
Chicago
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agenda
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What's on
Break
Chairperson
Main stage
Exhibition & networking
November 12
November 13
November 12
November 12
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Jaime Acosta, Former Senior Director & Head of Client Success, Ontic
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09:15
Main stage
Tracking customer health beyond 'red, yellow and green'
Jaime Moquin, SVP, Customer Success, Element451
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09:45
Main stage
Fireside chat: Integrating CX across your entire organization
Amy Gorham, VP, Global Head of Client Experience, Cision
Robert Dean, Head of Client Success, ProCircular
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10:15
Main stage
The video advantage: How ZoomInfo scales personalized customer experiences
Mary Iapicca, VP, Customer Experience, ZoomInfo
Dan Sylvester, SVP, Revenue, SundaySky
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10:45
Exhibition & networking
Coffee break
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Break
11:15
Main stage
First impressions that last: Making onboarding your competitive edge
Ross Lerner, COO & Cofounder, OnRamp
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11:45
Main stage
Hosted roundtable discussions: The biggest challenges facing CS teams today
Rebecca Bonagura, Regional VP, Enterprise & Scaled Customer Success, BetterUp
Mike Falkowitz, VP, Customer Success, Wellinks
Katie Mineck, VP, Customer Success, DigitalOwl
Steve Sandison, Director, Customer Success - Finance & Insurance Vertical, Dun & Bradstreet
Claire Hollyoak, Manager, Enterprise Customer Success, Box
Cristy Rahman, Enterprise CSM, Fraud Verifications, J.P. Morgan
Jesse Goldman, Founder & Principal, LTV Associates
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Building for growth: How to establish and expand customer success in high-growth startups
Katie Mineck, VP, Customer Success, DigitalOwl
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14:00
Main stage
Panel: Driving efficiency and success through a focus on CS operations
Paddy Carr, Director of Customer Success, FourKites
Megan Miedema, Director of Commercial Customer Success, G2
Cindy Nieves Boyton, VP, Customer Success, Elevate K-12
Rebecca Bonagura, Regional VP, Enterprise & Scaled Customer Success, BetterUp
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14:45
Main stage
Micro-networking discussions
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15:00
Exhibition & networking
Coffee break
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15:30
Main stage
Optimizing onboarding to reduce early-stage churn & drive sustained growth
Kate Braden, Director of Customer Success, Morningstar
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16:00
Main stage
The playbook Box rolled out to combat churn and drive retention
Claire Hollyoak, Manager, Enterprise Customer Success, Box
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16:30
Main stage
Chairperson closing remarks
Jaime Acosta, Former Senior Director & Head of Client Success, Ontic
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Chairperson
16:45
Exhibition & networking
Happy hour
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November 13
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Suhasini Pashikanti, AVP Customer Succes, BMC Software
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09:15
Main stage
The Dynamic Duo Driving Revenue: Collaborating with sales to achieve revenue growth goals
Fiona Gill, Former VP of Customer Success & Professional Services, Anaplan
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09:45
Main stage
Panel: Getting your CS team future-ready with AI skills and integrating automation
Suhasini Pashikanti, AVP Customer Succes, BMC Software
Kim Bayma, Global Services Leader & Head of Customer Success Analysts, LinkedIn
Jaime Moquin, SVP, Customer Success, Element451
Usman Nasir, VP, Customer Success | Manufacturing, Automotive, Energy & Utilities, Salesforce
Marty Kausas, Co-Founder & CEO, Pylon
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10:30
Exhibition & networking
Coffee break
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Break
11:00
Main stage
How to sell and scale customer success as a growth engine
Julie Fox, Global Director, Customer Success, Cin7
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11:30
Main stage
Air Force Academy to SVP of CS: A journey of understanding your customer's needs, desires and happiness through metrics that matter
Cindy Nieves Boyton, VP, Customer Success, Elevate K-12
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12:00
Main stage
Digest and debrief: Interactive roundtables
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
Panel: How to scale and structure your CS function for high performance
Chelsea Krammes Hood, Former, Senior Director, Enterprise Customer Success, PayPal
Trish Henry, Senior Manager, Enterprise Customer Success, Sprout Social
Brittany Busch, Director Customer Success, MikMak
Parul Bhandari, Customer Success Leader, South Asian Success
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14:30
Main stage
Be a lover not a fighter: turn your CSM's from boxers to supporters with transparency and language
Kurt Hamberkamp, Global Head of Customer Success, UL Solutions
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15:00
Main stage
Chairperson closing remarks
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Get your ticket
for the event
We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:
- Prove your strategic value and implement impactful CS tactics.
- Leverage the latest industry trends & emerging tech to amplify reach.
- Meet mentors & build a local network within our global community.
- Embed a customer-centric mindset across your entire org.
Event
location
Hilton Denver City Centre
1701 California Street, 80202 Denver, United States
Convene 333 North Green Street
The summit will be taking place at Convene, 333 North Green Street - the event is on level 6. Doors open at 8am for registration & breakfast, the first session begins at 9am. Please bring a photo ID with you as the venue security will ask to check this on arrival.
333 North Green Street
60607
Chicago
United States
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