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Event starts in:
41

days :

18

: hours :

56

minutes

44

until early bird pricing ends

November 19 & 20, 2025
Swissôtel Chicago
323 West Wacker Drive
Chicago

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agenda

You’ll have access to our co-located Sales Enablement, Product-Led and Product Marketing Summits, giving you the freedom to move between sessions and create your perfect agenda.

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What's on
Break
Chairperson
Main stage
Exhibition & networking
November 19
November 20
November 19
November 19
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Jaime Acosta, Former Senior Director & Head of Client Success, Ontic
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09:15
Main stage
Change by design: Applying behavioral science to successful change management
Christine Lawther, Director, Customer Success, Sprout Social
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09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Josh Solomon, North American General Manager, Ask-AI
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10:15
Main stage
Value storytelling: How CSMs communicate impact and ROI
Sara Mashkoor, Senior Director of Customer Success, Microsoft
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10:45
Exhibition & networking
Coffee break
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Break
11:15
Main stage
Right-sizing customer success: How stage, scale, and strategy shape the function
Randall Hulme, Director of Customer Success, Qualtrics
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11:45
Main stage
Hosted roundtable discussions: A deep dive into churn management
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: From first touch to long-term loyalty - Elevating onboarding to drive retention
Zachary Estes, Assistant Director, Customer Success, Moody's
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14:15
Main stage
Tiger teams in motion: Interactive workshop for customer-centric innovation
Katie Mineck, VP, Customer Success, DigitalOwl
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14:45
Main stage
First impressions count: Making onboarding your competitive edge
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
AI and the new era of customer success
Rimple Patel, Chief Customer Officer, eightfold.ai
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16:00
Main stage
Panel: Beyond handoffs - Sales + CS alignment for growth
Kassie Anderson, Director, Client Success, SpotOn
Barakat Olorunoje, Senior Customer Success Manager, Amazon
Jaime Acosta, Former Senior Director & Head of Client Success, Ontic
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16:45
Main stage
Chairperson closing remarks
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Chairperson
17:00
Exhibition & networking
Happy hour
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November 20
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Renewals and expansions: What the sales team can teach CS
Kate Braden, Director of Customer Success, Morningstar
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09:45
Main stage
Account review: Past performance, future projections
Alex Borosage, Director, Customer Success, Reveal
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10:15
Exhibition & networking
Coffee break
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Break
10:45
Main stage
The art of building loyalty through customer relationship management
Carl Lenocker, Senior Customer Success Executive, Splunk
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11:15
Main stage
From zero to one: Establishing and scaling customer success from scratch
Arit Nsemo, Former Head of Customer Success, Cargado
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11:45
Main stage
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:45
Main stage
Panel: How CS teams are winning with AI (and tactics you can actually steal)
Jen Galvan, Senior Director, Customer Success, Box
Meghan Collins, Customer Success Director, Salesforce
Matt Denton, Vice President, Customer Success, ID.me
Josh Arflin, Director of Customer Success, Microsoft
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14:15
Main stage
Be a lover not a fighter: Turn your CSM's from boxers to supporters with transparency and language
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14:45
Main stage
Chairperson closing remarks
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Get your ticket

for the event

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove your strategic value and implement impactful CS tactics.

- Keep pace and sharpen your competitive edge with cutting-edge retention, expansion, and churn strategies.

- Exchange ideas, share experiences, and build relationships with other CS leaders facing the same challenges.

Chicago
November 19 & 20, 2025

Save $300

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