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Event starts in:
62

days :

8

: hours :

24

minutes

1

until early bird pricing ends

November 19 & 20, 2025
Swissôtel Chicago
323 West Wacker Drive
Chicago

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our agenda

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What's on
Break
Chairperson
Main stage
Exhibition & networking
November 19
November 20
November 19
November 19
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Change management best practices: Aligning people, processes, and purpose
Christine Lawther, Director, Customer Success, Sprout Social
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09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Josh Solomon, North American General Manager, Ask-AI
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10:15
Exhibition & networking
Coffee break
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Break
10:45
Main stage
Value storytelling: How CSMs communicate impact and ROI
Sara Mashkoor, Senior Director of Customer Success, Microsoft
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11:15
Main stage
First impressions that last: Making onboarding your competitive edge
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11:45
Main stage
Hosted roundtable discussions: A deep dive into churn management
Rebecca Bonagura, Regional VP, Enterprise & Scaled Customer Success, BetterUp
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Driving efficiency and success through a focus on CS operations
Rebecca Bonagura, Regional VP, Enterprise & Scaled Customer Success, BetterUp
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14:15
Main stage
Tiger teams in motion: Interactive workshop for customer-centric innovation
Katie Mineck, VP, Customer Success, DigitalOwl
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14:45
Main stage
Right-sizing customer success: How stage, scale, and strategy shape the function
Randall Hulme, Director of Customer Success, Qualtrics
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Optimizing onboarding to reduce early-stage churn & drive sustained growth
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16:15
Main stage
How CS teams are winning with AI (and tactics you can actually steal)
Jen Galvan, Senior Director, Customer Success, Box
Meghan Collins, Customer Success Director, Salesforce
Matt Denton, Vice President, Customer Success, ID.me
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16:45
Main stage
Chairperson closing remarks
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Chairperson
17:00
Exhibition & networking
Happy hour
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November 20
08:00
Exhibition & networking
Registration & networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Renewals and expansions: What the sales team can teach CS
Kate Braden, Director of Customer Success, Morningstar
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09:45
Main stage
Account review: Past performance, future projections
Alex Borosage, Director, Customer Success, Reveal
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10:15
Exhibition & networking
Coffee break
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Break
10:45
Main stage
The art of customer relationship management to build customer loyalty
Carl Lenocker, Senior Customer Success Executive, Splunk
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11:15
Main stage
From zero to one: Establishing and scaling customer success from scratch
Arit Nsemo, Former Head of Customer Success, Cargado
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11:45
Main stage
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: How to scale and structure your CS function for high performance
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14:15
Main stage
Be a lover not a fighter: Turn your CSM's from boxers to supporters with transparency and language
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14:45
Main stage
Chairperson closing remarks
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Get your ticket

for the event

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove your strategic value and implement impactful CS tactics.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Chicago
November 19 & 20, 2025

Save $300

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