days :
: hours :
minutes
until the summit
Our
speakers
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A snapshot of
our speakers...
Early bird tickets
are live (but limited)
CS has become a revenue driver, and new tech means you can scale without adding headcount. The real question is which workflows to automate and which to keep human, because retention still runs on relationships.
You'll leave the summit with the frameworks, metrics, and strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, budget, and headcount