Alex Borosage is a Director of Customer Success at Reveal, a leading AI-powered eDiscovery and investigations software provider. With over 17 years of experience, Alex has cultivated a comprehensive understanding of the customer lifecycle, from initial engagement to long-term value realization. His expertise spans critical client-facing and leadership roles within the complex legal technology and eDiscovery sectors, where he has consistently driven client success in high-stakes environments. Based in Chicago, Alex is at the forefront of leveraging human-centered AI to empower legal professionals and government agencies, ensuring their strategic objectives are met through innovative technology solutions. His insights offer practical strategies for navigating complex B2B SaaS relationships and demonstrating tangible value.