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Amy
Gorham
VP, Global Head of Client Experience
Cision
Amy Gorham is a strategic executive with a proven track record in transforming global customer success organizations within the SaaS industry. As Vice President of Global Customer Experience, she drives cross-functional alignment, customer-centric strategies, and operational excellence. Amy has successfully led initiatives that enhanced customer satisfaction, streamlined processes, and improved employee engagement post-M&A. With a dynamic background in business process optimization and growth strategies, she excels in delivering value through high-performing teams and tactical roadmaps that unlock business potential. Amy holds a BA in Organizational Leadership and Communication from DePaul University and is known for her ability to integrate customer feedback into actionable business strategies.
12 November 2025 09:45 - 10:15
Fireside chat: Integrating CX across your entire organization
In today’s competitive landscape, delivering an exceptional customer experience (CX) is not just the responsibility of one department—it’s an organizational imperative! Join Amy Gorham, VP of Global Client Experience, and Robert Dean, Head of Customer Success at ProCircular, as they delve into the strategies for integrating CX across every function of your company. This session will explore the importance of cross-functional collaboration, and how fostering a culture of customer-centricity can drive success. Learn how to break down silos, align teams, and create a unified approach to customer experience that resonates throughout your entire organization.