Key Accounts Director, Customer Success
Smarsh
Anel helps enterprise clients maximize the value of their SaaS investments by driving long-term growth, trust, and measurable business outcomes. With over 15 years of experience in customer success and strategic account leadership, he has guided complex, regulated organizations ranging from Tier 1 banks to legal and compliance teams.
Anel has managed portfolios exceeding $500M in contract value and nearly $70M in ARR, consistently surpassing Net Revenue Retention targets. He is recognized for his ability to design and execute expansion strategies, align diverse stakeholders, and influence product direction to deliver customer impact.