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Anel
Kurtovi
Key Accounts Director, Customer Success
Smarsh
Anel helps enterprise clients maximize the value of their SaaS investments by driving long-term growth, trust, and measurable business outcomes. With over 15 years of experience in customer success and strategic account leadership, he has guided complex, regulated organizations ranging from Tier 1 banks to legal and compliance teams. Anel has managed portfolios exceeding $500M in contract value and nearly $70M in ARR, consistently surpassing Net Revenue Retention targets. He is recognized for his ability to design and execute expansion strategies, align diverse stakeholders, and influence product direction to deliver customer impact.
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19 November 2025 16:00 - 16:45
Panel: Beyond handoffs - Sales + CS alignment for growth
True customer growth doesn’t stop at the close - it thrives when sales and customer success operate as one. In this panel, CS leaders share strategies to align goals, streamline processes, and create a seamless customer journey. Learn how breaking down silos drives retention, unlocks expansion opportunities, and turns every handoff into a hand-up for long-term success.