Sign In
Register

Download brochure

Get your pass

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Anel
Kurtovic
Strategic Account Director
Global Relay
Anel helps enterprise clients maximize the value of their SaaS investments by driving long-term growth, trust, and measurable business outcomes. With over 15 years of experience in customer success and strategic account leadership, he has guided complex, regulated organizations ranging from Tier 1 banks to legal and compliance teams. Anel has managed portfolios exceeding $500M in contract value and nearly $70M in ARR, consistently surpassing Net Revenue Retention targets. He is recognized for his ability to design and execute expansion strategies, align diverse stakeholders, and influence product direction to deliver customer impact.
Button
18 November 2026 16:15 - 17:00
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.