Sign In
Register

Download brochure

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Ashish
Mittal
VP, Customer Success
Synaptic
With extensive expertise in the customer success ecosystem within the Global SaaS landscape, Ashish has demonstrated a versatile career by working with a range of companies from established global leaders to innovative growth-stage firms. His professional journey includes significant roles at mature companies such as Adobe and Sprinklr, where he contributed to scaling and optimizing customer success strategies on a global scale. Concurrently, he has played a pivotal role in the growth trajectories of emerging companies like Synaptic and Credgenics, helping them navigate the unique challenges and opportunities of their expansion phases. Ashish’s deep understanding of both customer success and sales dynamics is complemented by his extensive network within the customer success community. His ability to bridge the gap between these two critical areas has made him a valuable asset to organizations seeking to enhance their customer relationships and drive growth. As a well-tenured leader, Ashish is highly regarded for his strategic insights and leadership in the field. His expertise and thought leadership have made him a sought-after speaker at numerous industry events, where he shares his knowledge and experiences with peers and industry professionals. His contributions continue to influence best practices and trends in customer success and SaaS.
12 November 2025 15:45 - 16:15
How customer success evolves through each stage of company growth | The six KPIs you need to measure success at each stage
Join this session to hear how customer success evolves through each stage of company growth. From seed funding and pre-product-market fit to Series D and profitability, Ashish will walkthrough each key growth stage and identify the six key performance indicators (KPIs) that measure success at each stage.