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Asid
Rafiq
Vice President of Customer Success
Retail Insight
Asid is a Customer Success executive with more than 25 years of experience at the intersection of retail and technology. As VP of Customer Success, Americas at Retail Insight, he works with leading retailers across North America to turn data and analytics into measurable improvements in availability, waste, margins, and customer experience. Having built and scaled teams, launched regional operations, and developed long-term client partnerships, Asid brings a practical, outcome-focused approach to customer success and a strong commitment to developing high-performing teams.
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19 November 2026 13:30 - 14:45
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell