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Bliss
Billingsley
Senior Director of Customer Success
Pluralsight
Bliss is a strategic Customer Success leader with a passion for building high-performing teams, scalable operations, and customer-centric growth strategies. As Senior Director of Customer Success at Pluralsight, she leads a 30-person organisation managing $85M in ARR, driving operational excellence through playbooks, tiered support models, and global customer success processes. With leadership experience at both Pluralsight and LinkedIn, Bliss is dedicated to helping customers achieve measurable outcomes while empowering teams to deliver exceptional experiences at scale.
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18 November 2026 16:15 - 17:00
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.