Signing the contract is an exciting milestone, and it’s also where the planning really begins. This session covers each stage from kickoff to hypercare, drawing on lessons from more than 15 voicebot and chatbot deployments in the contact center. Attendees leave with a clear picture of what the journey looks like and how to make it feel smooth. Key takeaways: - The common surprises that catch teams off guard, and how to plan for them - A realistic view of the time, people, and testing a rollout involves - Practical tips for keeping the launch on track and the team energized