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Brittany
Busch
Director Customer Success
MikMak
With over a decade of experience in client success and people management, Brittany Busch is a leader known for her ability to mentor teams, drive value realization, and build strong customer relationships. She excels in cross-functional communication, partnering with global enterprise customers, and working with C-suite executives. Passionate about fostering growth and development, Brittany continues to lead high-performing customer success teams while contributing to internal and community initiatives. Her expertise spans employee development, customer retention, and enterprise customer management.
13 November 2025 13:45 - 14:30
Panel: How to scale and structure your CS function for high performance
Join our expert panel as they delve into the essential strategies for scaling and structuring your Customer Success (CS) function to achieve high performance. This engaging discussion will cover key lessons that are vital for any organization looking to enhance its CS capabilities. Panelists will emphasize the importance of optimizing the onboarding process to reduce early-stage churn, and the necessity of clearly defined roles within the CS teamā€”including Customer Success Managers (CSMs), account managers, client services, and CS operations. Attendees will also learn how to elevate cross-functional collaboration across the organization and foster a culture of customer-centricity that extends beyond the CS team. This session promises to provide actionable insights and practical frameworks that can be implemented immediately to drive success and enhance customer experiences.