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Carl
Lenocker
Senior Customer Success Executive
Splunk
Carl is an award winning Customer Success Executive with 25 years of experience in the technology industry. He brings a rich background from roles such as Startup Founder, to Senior Leadership across a great blend of some of the world’s most successful software and hardware companies.
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20 November 2025 10:45 - 11:15
The art of customer relationship management to build customer loyalty
This presentation explores the influence of nurturing customer relationships for building customer loyalty and increasing retention, highlighting strategic approaches to building lasting customer connections. It examines how personalized engagement, trust-building communication, and data-driven insights can transform customer interactions into long-term loyalty.