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Christine
Lawther
Senior Director, Customer Success
Dscout
As a Customer Success leader, Christine specializes in building scalable strategies that drive customer retention, revenue growth, and exceptional client experiences. With over a decade of experience managing high-performing teams and driving measurable outcomes, she thrives at the intersection of strategy, innovation, and leadership. Prior to Dscout, Christine was at Sprout Social, where she lead high-impact teams that drive adoption, growth, and retention by harnessing data-driven insights, automation, and cross-functional collaboration.
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19 November 2025 09:15 - 09:45
Change by design: Applying behavioral science to successful change management
In this session, Christine Lawther, Director of Customer Success at Sprout Social, shares a practical framework for leading teams through organizational change with clarity and confidence. Drawing on behavioral science and real-world experience, this session will explore how to manage transitions effectively by aligning team dynamics, operational processes, and strategic goals. Attendees will gain actionable insights to reduce resistance, foster engagement, and drive sustainable change across Customer Success and beyond.