Craig is a seasoned leader in Customer Success with deep expertise in scaling teams across cybersecurity and AI startups. Currently serving as Customer Success Director – Americas at Silverfort, he helps enterprise customers maximize value, drive adoption, and build long-term partnerships. Previously, Craig was Vice President of Customer Experience at Expel, where he led global Customer Success, Engineering, and Operations teams. Before that, he spent over six years at Darktrace, ultimately serving as Vice President of Customer Success and playing a key role in the company’s rapid growth. Known for building high-performing teams, Craig is passionate about aligning customer outcomes with business success. He brings a proven track record of increasing retention, expansion, and customer advocacy in fast-growing technology companies.