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Craig
Kaplan
Customer Success Director
Silverfort
Craig Kaplan is a customer success executive with extensive experience building and scaling teams at high-growth startups. His career spans leadership roles across SaaS, enterprise technology, and cybersecurity, where he has helped organizations strengthen retention, drive expansion, and deliver world-class customer experiences. Craig has a proven track record of transforming early-stage initiatives into repeatable, scalable programs that support sustainable growth. He is also passionate about guiding companies in adopting emerging technologies such as AI in ways that are both accessible and impactful, enabling businesses and individuals to thrive in an evolving digital landscape.
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19 November 2025 11:45 - 12:30
Build your own AI co-pilot: Filling knowledge gaps with GPTs
Too often, AI gets talked about at conferences in ways that make it feel complicated, intangible, and out of reach. This session flips the script. In this interactive workshop, you’ll actually design and build your own simple AI agent - gaining practical, hands-on knowledge you can immediately apply. From creating an “expert” to support your Customer Success work to automating everyday tasks at home, you’ll leave with real-world skills, a clear action plan, and the confidence to make AI your new success partner.