As artificial intelligence reshapes every facet of the customer journey, the role of customer success is undergoing a profound transformation. This session explores how AI is shifting the CS function from reactive support to proactive, data-driven engagement. We'll discuss the balance between automation and human connection, the evolving skillsets required of CSMs, and how AI can enhance, not replace, the customer experience. Join us as we examine what it means to lead customer success in an era where intelligence is artificial but trust must remain deeply human.