Jaime is a multi-faceted and experienced tech leader, with 14+ years of progressive experience in technology companies. He holds an MBA from Quinlan Business School at Loyola University Chicago. Jaime's focus is on revenue-oriented strategy, operations, and customer success. He's passionate about scaling customer facing teams and empathetically extracting the most out of each of his team members. He's been fortunate enough to work for high growth, category leading technologies (Groupon, Sprinklr, Slack, Salesforce), driving CS and CX work from SMB to mid-Market, to Enterprise-level clients. He has been a part of pre- to post-IPO tech leading software organizations and has been a part of companies that have scaled more than 10x during his tenure. He was also part of one of the top 5 largest tech acquisitions of all time and is involved in advising up and coming start-ups and often mentors other growth-mindset professionals. Jaime's most recent role was as Head of Ontic Technologies' Client Success organization, where he led a team of 15 folks and helped drive best in class KPIs such as an NPS above 60, GRR above 94% and NRR above 113%, through his org’s delivery. Prior to Ontic, Jaime worked for Slack, where he led a high-growth CS segment/region. By the end of his tenure, he contributed to the company's first-ever quarter exceeding $300 million in revenue, with a total FY22 revenue run rate surpassing $1.2 billion and a surge in daily active users growth (12.5 million+).