Jaime is a multi-faceted and experienced tech leader, with over 15 years of progressive experience in technology companies. Jaime's professional focus involves revenue-oriented strategy, operations, and customer success. He's passionate about scaling customer facing teams and empathetically extracting the most out of each of his team members, whether they are individual contributors or people leaders. He's been fortunate enough to work for high growth, category leading technologies (i.e. Groupon, Mintel, Sprinklr, Slack, Salesforce, Ontic, and TimelyCare), driving Customer Success and Client Experience work for anywhere between SMB to mid-Market, to Enterprise-level clients. Presently, Jaime partners with start-ups and scale-ups in an advisor and/or fractional senior leadership (VP+) capacity and often mentors other growth-mindset professionals. His direct area of focus is within GTM and particularly in the realms of Customer Success, Account Management, Implementation Management, and overall Customer Experience to drive customer satisfaction, organizational growth and predictability, and achieve long-term success.