Jaime has been involved in the Chicago tech scene for over 13 years (before CS was called CS as a practice!). Jaime is head of Ontic Technologies' Client Success organization. In a world filled with risks and threats, he leads his team in working with passion and with a clear mission when serving their client base... "Keeping People Safe and Making Organizations Stronger". Prior to Ontic, Jaime worked for Slack, where he led and drove a high-growth customer success segment and region. By the final quarter of his tenure, he had the privilege of contributing to the company's first-ever quarter exceeding $300 million in revenue, as well as a total FY22 revenue run rate surpassing $1.2 billion, accompanied by a surge in daily active users growth (reaching upwards of 12.5 million). Furthermore, he played a key role in ensuring that Slack's Customer Success organization, in collaboration with his fellow CS leadership team, was optimally positioned to address CS-related responsibilities under the Salesforce umbrella.