As the landscape of Customer Success continues to evolve, equipping your team with AI skills and embracing automation is essential for staying competitive. This session will delve into how organizations can prepare their Customer Success teams for the future by leveraging artificial intelligence and automation technologies. Our panelists will explore practical strategies for identifying key AI tools, integrating automation into everyday processes, and upskilling team members to harness these innovations effectively. By embracing these advancements, CS teams can enhance efficiency, improve customer experiences, and ultimately drive better business outcomes in a rapidly changing environment.

In this keynote, Jaime Moquin will share how she has developed a customer health tracking playbook that differs from the basic 'red, yellow, green' categorization, and why you should be tearing up this dated, insufficient metric too.