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Jen
Galvan
Senior Director, Customer Success
Box
Jen Galvan is a Sr. Director of Customer Success at Box. With over 25 years of experience in software and cloud solutions, Jen has a passion for helping customers drive revenue, enhance profitability, and improve efficiency. Throughout her tenure in leadership, Jen has prided herself on building high-performing teams.
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19 November 2025 16:15 - 17:00
How CS teams are winning with AI (and tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.