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Josh
Arflin
Director of Customer Success
Microsoft
Josh Arflin is a Director of Customer Success at Microsoft, where he helps enterprise customers unlock the full potential of AI and cloud technologies. With a background in project management and a passion for people, Josh focuses on driving real business outcomes through strategic partnerships, scalable solutions, and a whole lot of empathy. Whether he's guiding teams through AI adoption or mentoring the next generation of customer success pros, Josh brings energy, insight, and a deep commitment to making tech work for everyone.
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20 November 2025 13:45 - 14:30
Panel: How CS teams are winning with AI (and tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.