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Julie
Culleton
VP, Customer Success
DrFirst
Julie is a Customer Success leader with extensive experience building high-performing teams and delivering strong client experiences across healthcare and life sciences. She currently serves as VP of Customer Success at DrFirst, where she leads the team responsible for delivering projects for life sciences clients. Previously, she held senior leadership roles across Account Management, Project Management and Sales Operations, bringing a strong track record of building client relationships and driving successful outcomes.
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19 November 2026 13:30 - 14:15
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell