In today’s competitive market, an exceptional onboarding experience can make or break a customer’s journey. Companies that succeed in delivering value early through optimized onboarding not only reduce early-stage churn but also build a solid foundation for long-term growth and customer loyalty. In this insightful keynote, Kate Braden at Morningstar will dive deep into the strategies that elevate onboarding from a simple process to a growth-driving engine. Attendees will learn how to tackle the most common onboarding challenges, including the high expectations of modern customers, operational bottlenecks, and the balance between automation and personalized support.