Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: Katie Mineck - Overcoming tensions between CS v Sales Steve Sandison - CS automation tools that help solve issues for you and your team Claire Hollyoak - Combatting churn and driving retention by identifying risks early through advanced data analysis of consumer behavior Becca Bongura - People management, underperformance, setting a high-performing culture Mike Flakowitz - How to manage customers that don't align with your mission Cristy Rahman - What are the elements of an impactful Executive Business Review? Jesse Goldman - Maintaining a positive, resilient CS team culture given the breadth of responsibilities and challenges we navigate every day This session will get you moving, get you talking to others in the room and give you an opportunity to think laterally about how to approach this common challenges.

In this keynote, Katherine will draw from her extensive experience in building and scaling Customer Success (CS) teams within startup environments. Katherine's presentation will focus on overcoming the challenges of establishing a CS team that must serve a large customer base with limited resources. A session focused on sharing first-hand experiences and practical insights on how to prioritize effectively, streamline processes, and ensure customer satisfaction from day one. The presentation will also address the common growing pains CS teams face and provide proven solutions that have been implemented to drive sustainable success.