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Katie
Mineck
VP, Customer Success
DigitalOwl
Katie Mineck is the newly appointed VP of Customer Success at DigitalOwl, an AI-enabled HealthTech platform. Previously Katie has held CS leadership roles in the commercial vertical at Nearmap and has over 15 years of experience in startup SaaS organizations. Katie is an expert in change management and team enablement with experience cultivated from working within five different software industries.
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19 November 2025 14:15 - 14:45
Tiger teams in motion: Interactive workshop for customer-centric innovation
In a world where speed, alignment, and impact matter more than ever, tiger teams are becoming the go-to model for cross-functional innovation. This interactive workshop is designed specifically for customer success professionals looking to collaborate more effectively with innovation and strategy teams. Through hands-on activities, real-world scenarios, and guided discussions, participants will learn how to engage with tiger teams, contribute to rapid problem-solving, and drive customer-centric outcomes. Walk away with practical frameworks, communication tactics, and co-creation tools to become a key player in your organization’s innovation engine.