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Katie
Mineck
Former VP, Customer Success
KTWorks LLC
Katie Mineck is the Founder of KTWorks LLC, a business operations and customer success consulting firm. Drawing on more than 15 years of leadership experience in the SaaS industry, she partners with organizations to build scalable operations that prioritize both customer value and sustainable growth.
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19 November 2025 14:15 - 14:45
Tiger teams in motion: Interactive workshop for customer-centric innovation
In a world where speed, alignment, and impact matter more than ever, tiger teams are becoming the go-to model for cross-functional innovation. This interactive workshop is designed specifically for customer success professionals looking to collaborate more effectively with innovation and strategy teams. Through hands-on activities, real-world scenarios, and guided discussions, participants will learn how to engage with tiger teams, contribute to rapid problem-solving, and drive customer-centric outcomes. Walk away with practical frameworks, communication tactics, and co-creation tools to become a key player in your organization’s innovation engine.