Kim Bayma is a Senior Insights & Services leader in LinkedIn's Talent Solutions Business Customer Success Organization and is currently the global leader of the Customer Success Analyst organization. With nearly twenty years of experience, Kim has led various functions and built high-performing global teams at LinkedIn and within the HR Consulting space. She has spearheaded numerous initiatives that have transformed LinkedIn's customer engagement, including serving as an executive sponsor for new product rollouts, acting as an internal champion for the CX program, and leading multiple organizational and operational transformations as LinkedIn shifted business priorities and go-to-market strategies. Having been at LinkedIn for over a decade, Kim firmly believes in the immense potential of organizations and leaders leveraging LinkedIn to foster a skills-first approach to learning and talent acquisition. Kim holds a Master's degree in Learning & Organization Change (MSLOC) from Northwestern University and is passionate about change, people, DEI, and coaching. She is also part of the faculty for the MSLOC program.