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Kim
Bayma
Global Head of Client Success
OfficeSpace Software
Kim is a transformation and Customer Success leader with 20 years of experience helping organisations solve complex business problems, build high-performing teams and lead through change. She has held global leadership roles at LinkedIn and DevRev and is currently Global Head of Client Success at OfficeSpace Software. Her expertise spans organisational transformation, operational excellence, customer success, talent strategy and human-centric leadership. Kim is also an alumna and adjunct instructor at Northwestern University, where she teaches in the Learning & Organization Change programme and is helping develop a certificate focused on Leading AI-Powered Organisational Change.
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18 November 2026 16:15 - 17:00
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.