In this thought-provoking keynote, Kurt challenges the traditional mindset of Customer Success Management by advocating for a shift from a combative approach to a supportive one. He will share his insights on how to transform Customer Success Managers (CSMs) from “boxers” focused on metrics and disputes into “supporters” who foster genuine relationships with customers. Through the power of transparency and effective communication, Kurt will demonstrate how to create an environment where CSMs can thrive as trusted advisors. Attendees will learn practical strategies for enhancing collaboration, improving customer interactions, and ultimately driving better outcomes for both the organization and its clients. Join Kurt to discover how embracing a supportive mindset can lead to stronger customer relationships and long-term success.