SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Download brochure

Get your pass

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Laura
Allessi
Director of Customer Success
NuvemRx
Laura is a customer success leader with 12+ years of experience across healthcare technology, SaaS, and pharmacy automation.  Throughout her career, she has managed some of the nation’s largest and most complex healthcare accounts, including Amazon and leading U.S. health systems. She has built and mentored multidisciplinary teams, managed portfolios exceeding $200M, led executive-level QBRs and strategic planning sessions, improved customer sentiment, negotiated service-level agreements, and consistently positioned herself as a trusted advisor to C-suite stakeholders. Laura’s leadership philosophy centers on moving Customer Success beyond reactive account management and toward strategic partnerships using customer insights, operational expertise, data, and cross-functional collaboration to improve adoption, mitigate risk, increase retention, and uncover opportunities for sustainable growth. She holds a Master of Organizational Leadership from North Park University and brings a unique combination of healthcare operations, customer strategy, program management, contract expertise, and organizational leadership to every customer relationship.
Button
19 November 2026 14:15 - 14:45
From trust to growth: How CSMs Expand Revenue without a sales pitch
Customer Success managers are increasingly expected to drive growth, but many teams still struggle with how to do that without sounding overly sales-led. In this session, Laura will share how CSMs can turn trusted customer conversations into natural expansion opportunities by uncovering pain points, asking the right questions, and positioning additional solutions in a way that feels helpful rather than transactional. Using practical examples, she’ll show how revenue growth can come through strong relationships, discovery, and confidence in the conversation. Key takeaways: - How CSMs can approach growth as part of customer support, not a separate sales motion - Ways to build trust that create space for expansion conversations - Questions and conversation techniques that uncover customer pain points - How to reframe difficult moments, like pricing pushback, into growth opportunities - Practical guidance for helping CSMs feel more confident in revenue-focused discussions