Lauren Benefico is the Director of Customer Success at SchooLinks, where she has played a key role in expanding and strengthening the department, implementing processes that drive efficiency and sustainable growth. She leads a diverse team of Customer Success Managers, a technical implementation group, and a customer training team. With 15 years of experience driving operational excellence and customer outcomes, Lauren focuses on gross revenue retention (GRR), team profitability, and customer satisfaction. Her leadership is rooted in collaboration and empowerment, ensuring her teams and customers alike achieve meaningful, lasting success.