Lauren Mimms is a client success leader with a track record of deepening enterprise client relationships and building the teams that carry them. As Senior Director of Client Success at Garner Health, she leads enterprise client success managers responsible for the company's largest employer accounts, accountable for retention, product adoption, member engagement, and revenue growth. Her strength is building teams that work shoulder to shoulder with clients, so a client's own goals drive the work. She believes client success should help a company grow, not just keep customers from leaving, and that most of what makes a client stay happens quietly, well before anyone opens a ticket or starts thinking about the renewal. She builds the systems and standards her team runs on, and, with no engineering background, built the underlying tools herself with AI. Her path shapes how she works. Before Garner she was at Jellyvision, helping large employers make sense of complex benefits decisions for their people. Prior to that she spent years in higher education at Northwestern University and the University of Chicago, and began her career as an archaeologist. The common thread is translation: taking genuinely complicated material and making it legible, and useful, to the people who have to act on it.