Name: Matt Denton | Customer Success Summit | Chicago
Start: 2025-11-19T06:00:00.000Z
End: 2025-11-20T06:00:00.000Z
Location: Swissôtel Chicago

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Matt

Denton

Vice President, Customer Success

ID.me

Matt Denton is the Vice President of Customer Success & Business Value at ID.me, where he is tackling security problems head-on and making the internet safer by eliminating the need for passwords and securing access with verified identity.

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19 November 2025 16:15 - 17:00

How CS teams are winning with AI (and tactics you can actually steal)

AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.