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Matt
Ryan
Vice President of Global Solutions & Customer Success
G2
Matt Ryan is the Vice President of Global Solutions & Customer Success at G2, where he leads a worldwide, cross-functional team delivering a unified customer experience across SMB to Enterprise segments. He is responsible for building G2’s Professional Services function from the ground up, including global delivery models, pricing strategies, and outcome-driven offerings. Under his leadership, teams spanning Solution Consulting, Implementation, Customer Success, Support, and Strategic Outreach drive measurable value for customers across AMER, EMEA, and APAC. Matt has a proven track record of scaling high-performing global organizations by aligning customer engagement with product complexity and revenue potential. He is passionate about empowering teams and customers to achieve impactful business outcomes.
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20 November 2025 13:30 - 14:00
Preventing churn before it starts: Predictive analytics for proactive risk management
Churn rarely happens overnight, it builds over time through missed signals and unmet expectations. This session explores how Customer Success teams can move from reactive firefighting to proactive risk management. Learn how to identify early warning signs, build predictive health models, and implement playbooks that address risk before it escalates. Walk away with practical strategies to protect revenue and improve customer outcomes - before it's too late.