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Megan
Miedema
Director of Commercial Customer Success
G2
Megan Miedema is a strategic leader who thrives on creating well-executed plans that drive success. As the Director of Customer Success at G2, Megan brings a deep passion for planning, believing it to be the key to turning the impossible into reality. However, she also recognizes that true growth often happens when things donā€™t go as expected. Embracing the unexpected, Megan excels at navigating challenges and using them as opportunities for innovation and improvement. With a dynamic approach to leadership and problem-solving, sheā€™s dedicated to empowering her team and G2ā€™s customers to achieve their goalsā€”on and off plan.
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12 November 2025 14:00 - 14:45
Panel: Driving efficiency and success through a focus on CS operations
In todayā€™s fast-paced business environment, Customer Success (CS) operations play a crucial role in driving efficiency and ensuring sustainable growth. This panel brings together industry leaders who will share their insights on optimizing CS operations to enhance customer experiences and outcomes. Panelists will explore best practices for streamlining processes, leveraging technology, and fostering cross-functional collaboration to maximize the impact of CS initiatives. Attendees will gain actionable strategies for building a robust CS operation that not only meets customer needs but also contributes to the overall success of the organization.