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Meghan
Collins
Customer Success Director
Salesforce
Meghan is a Customer Success Director at Salesforce with 15 years of experience spanning the Consumer Goods and Life Sciences industries. With a background in engineering and a passion for driving change, she partners with leaders to translate strategy into execution, always with a strong focus on change management. Meghan excels at uniting teams to create more human-centered, innovative experiences—for both customers and employees.
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19 November 2025 16:15 - 17:00
How CS teams are winning with AI (and tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.