Engage in interactive discussions with industry experts and peers as we explore key topics in customer success, sharing insights and ideas to enhance processes and drive success. Discussion topics: - Maintaining standardized processes across global customer success teams. - How to train and upskill your CSMs. - Best practices for effective implementation and customer onboarding

Customer retention is paramount, especially in the current economy. Most SaaS platforms offer customers value, but are not considered an operational necessity. SaaS platforms can provide efficiencies and insights to help companies work smarter, cut costs and limit headcount. It is the CSMs responsibility not to tell the customer they are receiving value, but help them recognize the value for themselves. If customer doesn’t understand the value the platform provides, they will churn.