Join our expert panel as they delve into the essential strategies for scaling and structuring your Customer Success (CS) function to achieve high performance. This engaging discussion will cover key lessons that are vital for any organization looking to enhance its CS capabilities. Panelists will emphasize the importance of optimizing the onboarding process to reduce early-stage churn, and the necessity of clearly defined roles within the CS team—including Customer Success Managers (CSMs), account managers, client services, and CS operations. Attendees will also learn how to elevate cross-functional collaboration across the organization and foster a culture of customer-centricity that extends beyond the CS team. This session promises to provide actionable insights and practical frameworks that can be implemented immediately to drive success and enhance customer experiences.