Join us as we uncover the strategies that foster successful collaboration between different teams to drive customer loyalty and business expansion. Learn from real-life examples and explore the pitfalls to avoid when aligning departments to achieve common objectives. Leave this panel armed with the knowledge and insights to create a harmonious, customer-centric ecosystem that maximizes retention and fuels sustainable growth for your organization.

A.I. is everywhere and all over, yet many of the use cases for customer success are still not broadly adopted. What should I do? When should I do it? These are the questions a CSM may face. Harnessing AI to increase efficiency and drive value for your companies and customers can be as simple as knowing where to start. In this session, we will explore: - Types of AI tools for CSMs - Step by Step adoption techniques - AI insights to drive value for you and your customers - Responsible usage - Strategies to transform your everyday