Parul is a mother, wife, writer and former leader of Customer Success (CS) for a few venture-backed startups. Parul's career began in consulting and HR, before getting the chance to launch a CS team from the ground up, at which point she fell in love. She is a CS enthusiast, and even writes about CS in a column for Inc.com. Parul also started South Asian Success in 2024, a CS community for South Asian Heritage professionals. Fun fact - Parul also just wrote a children's book about here South Asian heritage! You can find Parul residing in downtown Chicago with her family.