Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences to benchmark your team's churn prevention practices against other leading companies. Discussion questions include: 1. What early signs or warning indicators do you use to predict potential customer churn? 2. How do product fit and customer expectations contribute to churn, and how do you address misalignment? 3. What strategies do you use to re-engage inactive or at-risk customers? 4. What key churn metrics or KPIs do you track (e.g., churn rate, retention rate, customer lifetime value)? 5. What do you learn from post-churn analysis, and how do you use that data to improve your churn prevention strategies? This session will get you moving, get you talking to others in the room and give you an opportunity to think laterally about how to approach these common challenges.

In today’s fast-paced business environment, Customer Success (CS) operations play a crucial role in driving efficiency and ensuring sustainable growth. This panel brings together industry leaders who will share their insights on optimizing CS operations to enhance customer experiences and outcomes. Panelists will explore best practices for streamlining processes, leveraging technology, and fostering cross-functional collaboration to maximize the impact of CS initiatives. Attendees will gain actionable strategies for building a robust CS operation that not only meets customer needs but also contributes to the overall success of the organization.