Pens down, this is your chance to take a break from presentations and network with your peers in the room to solve your biggest challenges. Select your table, spend time sharing your challenges and experiences on a specific topic and learn directly from your peers. Discussion topics include: Katie Mineck - Overcoming tensions between CS v Sales Steve Sandison - CS automation tools that help solve issues for you and your team Claire Hollyoak - Combatting churn and driving retention by identifying risks early through advanced data analysis of consumer behavior Becca Bongura - People management, underperformance, setting a high-performing culture Mike Flakowitz - How to manage customers that don't align with your mission Cristy Rahman - What are the elements of an impactful Executive Business Review? Jesse Goldman - Maintaining a positive, resilient CS team culture given the breadth of responsibilities and challenges we navigate every day This session will get you moving, get you talking to others in the room and give you an opportunity to think laterally about how to approach this common challenges.

In today’s fast-paced business environment, Customer Success (CS) operations play a crucial role in driving efficiency and ensuring sustainable growth. This panel brings together industry leaders who will share their insights on optimizing CS operations to enhance customer experiences and outcomes. Panelists will explore best practices for streamlining processes, leveraging technology, and fostering cross-functional collaboration to maximize the impact of CS initiatives. Attendees will gain actionable strategies for building a robust CS operation that not only meets customer needs but also contributes to the overall success of the organization.