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Rimple
Patel
Chief Customer Officer
eightfold.ai
Rimple thrives on solving problems that haven’t been tackled before. She has pioneered segmentation strategies that leverage intentional listening and data to optimize customer journeys, and has led initiatives with product teams to drive adoption and inspire customers toward future innovation. Known for rallying teams around a shared purpose, Rimple builds high-performing groups that deliver scalable, long-term solutions to support sustained growth. At Eightfold.ai, she is proud to support a mission that aligns closely with her values, delivering experiences that empower every customer to envision and achieve their ambitions.
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19 November 2025 15:45 - 16:15
The evolution of customer success in the age of AI
As artificial intelligence reshapes every facet of the customer journey, the role of customer success is undergoing a profound transformation. This session explores how AI is shifting the CS function from reactive support to proactive, data-driven engagement. We'll discuss the balance between automation and human connection, the evolving skillsets required of CSMs, and how AI can enhance, not replace, the customer experience. Join us as we examine what it means to lead customer success in an era where intelligence is artificial but trust must remain deeply human.