Customer onboarding is the critical stage for building lasting relationships and driving customer success. Join Ross Lerner, COO of OnRamp, as he uncovers the hidden pitfalls of traditional onboarding and reveals five powerful principles to transform onboarding from a task-oriented process into a strategic efficiency and growth lever. Discover how to elevate onboarding to a business-critical metric, create scalable customer relationships, and drive value-focused outcomes that keep customers motivated and engaged. Walk away with actionable insights to reduce churn, optimize onboarding operations, and turn onboarding into your company’s ultimate secret to success.