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Sanjeet
Hajarnis
CEO
Decimal
Sanjeet is the Co-Founder and CEO of Decimal AI, a company building cutting-edge AI solutions for the enterprise. With over a decade of experience leading AI innovation at companies like Eightfold, Uber, and Facebook, Sanjeet brings deep expertise in large-scale machine learning, Responsible AI, and generative technologies. Before founding Decimal AI, he served as Senior Director of Engineering (AI) at Eightfold, where he built the company’s Responsible AI framework, architected its next-generation Generative AI CoPilot, and led advancements that improved matching accuracy and reduced costs significantly. Previously, at Uber, he played a key role in the development of dynamic pricing and dispatch algorithms that powered marketplace efficiency across hundreds of cities. A recognized leader in Responsible and Generative AI, Sanjeet combines technical depth with strategic vision to build scalable, ethical, and high-impact AI systems that shape the future of work and technology.
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19 November 2025 13:30 - 14:15
Panel: The evolution of customer success in the age of AI
As artificial intelligence reshapes every facet of the customer journey, the role of customer success is undergoing a profound transformation. This session explores how AI is shifting the CS function from reactive support to proactive, data-driven engagement. We'll discuss the balance between automation and human connection, the evolving skillsets required of CSMs, and how AI can enhance, not replace, the customer experience. Join us as we examine what it means to lead customer success in an era where intelligence is artificial but trust must remain deeply human.